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  • Privacy Policy

    At Fluent Architectural Design Services LTD, we’re committed to protecting and respecting your privacy.

    This Policy explains when and why we collect personal information about customers or perspective clients, how we use it, the conditions under which we may disclose it to others and how we keep it secure. For the purposes of this Policy, where ‘we’, ‘us’ and ‘our’ is used this refers to Fluent Architectural Design Services.

    We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website and services you’re agreeing to be bound by this Policy.

    Any questions regarding this Policy and our privacy practices should be sent to:

    Email: Info@Fluent-ads.co.uk

    Contact Number: 0800 043 8838

    Address:

    Fluent Architectural Design Services LTD

    69-71

    Windmill Road

    Sunbury-On-Thames

    TW16 7DT

    How do we collect information from you?

    We obtain information about you when you use our website, call or email, for example:

    Information that you provide by filling in forms on our site. This includes information you provide during an information or quote request

    If you contact us via our website, phone or email we may keep a record of that correspondence.

    We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

    Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

    What type of information is collected from you?

    The personal information we collect might include your name, company name, personal address,  property address, email address, project brief, property photos and any relevant property information required to complete contractual obligations.

    How is your information used?

    We may use your information to:

    1. Complete our consultation process
    2. Provide a quotation for our services
    3. Carry out contractual obligations
    4. Raise invoices for services provided
    5. Seek your views or comments on the services we provide;
    6. Notify you of changes to our services;
    7. Update you on Fluent Architectural Design Services LTD promotional offers
    8. Share projects photos through social media and our company website

    Who has access to your information?

    Your information will be stored on our secure Customer Management System which only our employees can access.

    We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

    Who will we share your information with?

    With your permission we may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing contractual obligations and providing services to you on our behalf associated with your project:

    • Subcontractors
    • The Local Planning and Building Control Authority
    • External Surveyors, where additional surveys are required ie. Thames Water, Agricultural surveys
    • Construction/Building companies (were requested

    Your Choices:

    You have the right to retract your consent to hold your personal data. Requests should be directed to Info@Fluent-ADS.co.uk and will be actioned within one month of receipt.

    How you can access and update your information:

    The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please either:

    1. Email us at: Info@Fluent-ads.co.uk
    2. Write to us at: Fluent Architectural Design Services LTD, 69-71, Windmill Road, Sunbury-On-Thames , TW16 7DT
    3. Call our Freephone number: 0800 043 8838

    You have the right to ask for a copy of the information we hold about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.

    Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Info@Fluent-ads.co.uk

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